TBC Newsletter
November 2011
Publication Date: November 28, 2011
OACB Annual Conference
Please stop by our booth at the conference on 11/30 - 12/3 and say hello. We are helping sponsor the annual art show as well this year on Thursday evening, 12/1. Please join us there to see all the beautiful art work. Our staff will be passing out complimentary beverage tickets.
The Billing Connection, Inc. is on the move and changing names!!!!! We are now officially known as TBC Services. If any of our customers need a letter for their auditor confirming the name change, please let our office know so that we can send one out.
Friday, October 14, 2011 is our official move day and the office will be closed for business. We will reopen for business on Monday, October 17, 2011. Please bear with us as the "dust settles"! We will continue to use the 1-800-995-0043 number from our previous address as the main number but will have a new local number which is 614-986-8768.
If you have not registered on our website for file transfers and access to other resources, please do so. Just follow the on-line instructions. All the material from the September 14, 2011 Customer Forum has been uploaded to the website under resources. You must be a registered user in order to access this information.
We received very positive evaluations from the recent Customer Forum. One of the suggestions made at the Forum was to develop some type of open question and answer forums for the various groups, such as business managers, SSA directors, etc. This would be a way to post a question to a group and receive feedback. Everyone who is a registered user would be able to view the questions and responses. Please stay posted as we develop this idea further.
STAFF PROFILE
Each issue of the newletter will contain a short profile of one of the TBC staff. We hope this will help acquaint everyone with the various people that work at TBC Services. This issue's staff is Debbie Southworth. Debbie is one of the billing specialists and has been working at TBC Services since 2008. Before coming to TBC Services she was a stay at home mom for 18 years and prior to having her son, she worked in a variety of jobs such as running the front desk at a very busy doctor's office and managing a trust asset account at an investment firm. When Debbie decided to return to work, she chose TBC Services because it was close to home and has stayed because she enjoys the work. Debbie was familiar with services for the developmentally disabled before coming to work here because she has 2 cousins who receive services from county boards. Since working on the billing side of things, she has come to realize how much reliance her cousins and everyone with developmental disabilities have on the services of Boards and providers. She thinks the public takes for granted the services that are offered and do not realize the amount of care that some individuals need.
Debbie has one son who recently completed his training to be a Doctor of Chiropractic and he is currently practicing in Gahanna, Ohio. In her spare time, Debbie enjoys socializing with friends at Buckeye Lake and also enjoys a variety of crafts such as sketching and rug hooking. Debbie would like everyone to know that she has great sense of humor.